time-clock-circle multiple-users-1 bin-paper-1 smiley-indifferent view-off alert-diamond envelope-letter rating-star network-browser pencil-write ticket-1 button-record headphones-customer-support close synchronize-arrows-1 common-file-stack close-quote arrow-down-2 multiple-circle attachment-1 folder-file-1 disable smiley-indifferent shield-warning love-it smiley-smile-1_1 check-circle-1 time-clock-midnight floppy-disk view smiley-unhappy book-star lock-unlock-1 arrow-right-1 archive smiley-unhappy send-email-1 hierarchy-9 open-quote add-circle-bold search remove-circle cog-1 filter-1 hyperlink-2 analytics-pie-2 flying-insect-honey navigation-menu-horizontal pencil-1 smiley-thrilled check-1 arrow-up-1 lock-2 navigation-menu add layout-module-1 archive arrow-left-1 wench arrow-down-1 multiple-neutral-1 expand-6 close drawer-send alarm-bell-1 social-media-twitter keyboard-arrow-up ticket-1 copy-paste rating-star download-thick-bottom information-circle smiley-sad-1 single-neutral-actions remove-square-1 file-code pencil-1 keyboard-arrow-down smiley-sad-1 cog single-neutral add-circle move-to-top list-bullets expand-6 undo tags-double smiley-happy view-1 messages-bubble-square print-text add-square smiley-happy credit-card-1 envelope-letter diagram-fall-down

How can I reset my password?

  1. On the login page, type in your password and click/tap Log In.
  2. On the next page click/tap Forgot Password? 
  3. Enter your email address and hit Reset Password.
  4. The site will send you an automatically generated email containing a link. You may need to wait a few minutes to receive this. By clicking on the link contained in the email, the site will issue you a temporary password via another email.
  5. When you have received your temporary password, return to the login page and enter your email address, together with the temporary password. Then click Log In.
  6. Finally, you will be prompted to enter a new password.


The site administrator can turn off the ability for users to reset their own passwords. If this appears to be the case, you will need to contact the site administrator.

If you aren’t receiving automatic emails from Ruby Datum, including reset password emails, you may need to whitelist the IP address we use: